Refund and Returns Policy

At Sepssy.com, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return an item. Whether it’s due to a change of mind or a product issue, we’re here to make the process as simple and hassle-free as possible.

30-Day Money Back Guarantee:

If you’re not entirely satisfied with your purchase, you may return it to us within 30 days of receiving your order for a full refund or exchange. Please note that to be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Damaged or Defective Items:

In the unlikely event that your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to arrange for a replacement or refund, depending on your preference.

How to Initiate a Return:

To initiate a return, simply contact our customer service team with your order number and details of the item you wish to return. We will provide you with a return authorization and instructions on how to proceed.

Return Shipping:

Please note that customers are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is processed smoothly.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. If everything checks out, we will issue a refund to your original method of payment within 3-5 business days.